What is a chargeback?
Chargebacks are a costly part of accepting credit cards. However, merchants can minimize chargebacks at the time of sale by working to achieve maximum customer satisfaction and transaction accuracy.
Learn more about Chargeback Prevention
USBSI has an in-house Chargeback department ready to assist you with customer disputes and managing your risk. The most common reasons for chargebacks are results of returned merchandise, terminated services, disputes, errors or fraud. Here are some useful tips to assist you in minimizing the potential for customer disputes that can result in a chargeback:
For All Sales Transactions:
- Process a Settlement at least once a day, every day when you have a transaction
- Obtain a manual imprint of the credit card especially if the card cannot be read by the magnetic reader on the credit card machine
- Promptly process refunds
- Keep a record of shipping history; POD (proof of delivery)
- Keep a list of bad customers to identify high risk orders
- Visibly post return or refund policies at your business
For All Sales Receipts:
- Obtain customer’s signatures (except for MO/TO or Online)
- Keep copies of all Sales Receipts for at least 13 months
- Sales Receipts should be filed by date order
- Clearly print return or refund policies for your business on the sales receipts
- Your customer service number should be printed on every single sales receipt
- Sales receipts must all be legible; routinely change ink cartridges or use premium receipt paper
- Sales receipts should reflect your business name exactly as it appears on your signage
- Immediately ship products and if you offer delayed delivery then indicate it on the sales receipt
- If offering installment payments or prepayments, then make sure the terms are clearly expressed in writing and include the shipping and tax charges, if any.